Operations leadership, on demand
LAOC is a Los Angeles operations firm. We step in as your fractional COO, CIO, or CTO, find what is slowing the business down, and build the fix ourselves.
| Roles we fill | Fractional COO, CIO, and CTO |
|---|---|
| Who we work with | Founder-led companies across the United States |
| How it starts | A free Operations Snapshot, about two weeks |
| Ways to engage | Hourly, monthly retainer, or fixed-scope project |
| Based in | Los Angeles, California |
| Our time now | Pacific Time |
We do the work we recommend
We scope it, build it, and stay through the first months of running it.
Senior operators lead every engagement. They have held operating roles themselves, and the people who scope the work are the people who do it, from the first call to the handoff.
We plan and build under one roof. We design the process, then build what it runs on: the software, the automations, the reporting. Nothing is passed to a third party to finish.
Technology goes where it earns its place. We use automation and AI, including custom voice agents, when they remove real work. When a checklist solves the problem, we write the checklist.
Nine practices under one roof
Bring one problem or several. The same people stay accountable for all of it. Open any line for what is included.
Operations LeadershipFractional COO work and operating systems for companies growing past the point where the founder can run everything.
We run your operations as if they were our own: process design, measurement, vendor and team management, and the plumbing that decides whether a business can grow.
- Operations audit and 90 day plan
- Org structure and accountability mapping
- KPI dashboards and a weekly operating cadence
- Procedure libraries built in your own tools
- Direct execution alongside your team
HR & Talent OperationsHiring systems, compensation structures, and people operations that help you keep good people.
Hiring is high leverage and easy to get wrong. We fix the funnel, the compensation, the onboarding, and the manager habits that make people stay.
- Hiring funnel and scorecard design
- Compensation benchmarking and equity frameworks
- Onboarding and first 90 day plans
- Performance review and feedback cadence
- HR compliance and employee handbook
IT & Software DevelopmentCustom software, internal tools, and the technical infrastructure the business runs on.
Many companies pay for software that does not fit and go without the tools that would. We design and ship the systems that matter, then keep them running.
- Internal tools and custom dashboards
- API integrations and data pipelines
- Cloud infrastructure on Azure and AWS
- Security review and access management
- Embedded engineering when you need it
AI Voice AgentsCustom phone and text agents, built from the ground up around how your business operates.
Agents that answer, qualify, schedule, and follow up at any hour. Each one is built around your scripts, your systems, and your rules, with clear limits on what it may do and a clean handoff to a person.
- Inbound answering, intake, and routing
- Scheduling, reminders, and rescheduling
- Outbound follow-up and lead qualification
- Integration with your CRM, calendar, and phone system
- Custom voice, scripts, guardrails, and human handoff
- Transcripts, reporting, and ongoing tuning
Digital MarketingWebsites, funnels, and lifecycle marketing built to be measured.
We build marketing that earns its keep: sites that load fast and convert, funnels with honest attribution, and content that keeps working after it is published.
- Website design and build
- Search and content infrastructure
- Email lifecycle and CRM automation
- Paid search and social pilot programs
- Analytics and attribution setup
Clinical OperationsHealthcare operations for clinics, management organizations, and multi-site provider groups.
We have worked inside specialty practices. We cover patient flow, provider productivity, billing accuracy, compliance, and the systems that hold a multi-site clinic together.
- Patient flow and access
- EHR workflow design and rollout
- Revenue cycle and billing operations review
- Privacy and compliance workflows
- Multi-site standardization
Ecommerce & DTCEcommerce operations, growth, and platform work for brands that sell direct.
Catalog, checkout, fulfillment, and the systems behind them. We work across Shopify, Amazon, and headless builds, and we run the operations that keep orders moving as volume grows.
- Ecommerce platform review
- Conversion, checkout, and lifecycle work
- Fulfillment and returns operations design
- Merchandising, catalog, and SKU strategy
- Paid, search, and email growth systems
Operational Due DiligenceBuy-side and sell-side diligence on the parts of a business that financial models miss.
For buyers and sellers who need to know what breaks after close. We examine how the business actually runs: team, systems, vendors, technical debt, and cash. You leave with a plan for the first 100 days.
- Operations and systems assessment
- Team, org, and key person risk review
- Technology, vendor, and margin analysis
- Findings memo ranked by severity
- Plan for the first 100 days after close
Fractional ExecutiveSenior operating leadership on a part-time basis, as COO, CIO, or CTO.
Senior leadership without a full-time executive hire. We sit inside your team, in your tools, and in your weekly meetings for as long as the role is needed.
- Embedded executive role, usually 10 to 30 hours a week
- Direct team management
- Board and investor reporting
- Planning and goal ownership
- Help hiring a full-time successor when the time comes
Four weeks from owner on call to an agent that runs the line
A luxury wellness studio ran every booking through its owner. We wrote down how a booking should move, set the policies behind it, then built a custom agent that answers the phone and text line, dispatches a therapist, and collects payment before anyone travels.
Read the case study| Week 1 | Discovery call, process mapping, and a client portal for the engagement |
|---|---|
| Week 2 | Handbook, policies, compliance pages, and a first working demo of booking and dispatch |
| Week 3 | The agent live on calls and texts, with payments and the owner's dashboard |
| Week 4 | Carrier approval for business texting, handoff, and a live run-through with the therapist team |
Sectors we work in: medical practices and provider groups, multi-location retail, wellness and hospitality, and professional services. Our clients value discretion, so we describe engagements without naming them.
Three ways to work together
| Compare | Hourly consulting | Monthly retainerMost common | Fixed-scope project |
|---|---|---|---|
| What it is | Advice and bounded pieces of work from a senior operator, with no minimum commitment. | An embedded engagement at a steady cadence. | A defined deliverable with a clear outcome and an end date. |
| Suits | A specific question or a short piece of work. | Ongoing operating leadership, from light advisory to a full fractional executive role. | One well understood problem. |
| How it is set up | Blocks of hours or short sprints. | Four levels: advisor, operator, fractional executive, and enterprise. | A fixed fee, or payment by milestone. |
Scope and price are set in conversation, once we understand the work. Agreements are short and written in plain language.
Start with a free Operations Snapshot
An hour of conversation, a week of analysis, and a written plan that is yours to keep whether or not you hire us.
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Day 0
Working call, 60 minutes
A direct conversation about what is broken, what is working, and what good would look like for you.
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Week 1
Analysis, on our side
We study your systems, your team structure, and whatever data you can share. There is no homework for you.
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Week 2
Written plan and readout
A written report and a 60 minute readout. We only propose further work if we think we are the right fit.
Writing
About LAOC
LA Operations Co is a small firm of senior operators working across operations, technology, people, and marketing. We keep the team small on purpose. The people you meet on the first call are the people who do the work.
We work with founders and executive teams who want an operating partner that stays through the rollout.
LA Operations Co is a DBA of Angel City Tech Solutions LLC. Based in Los Angeles, California, and serving clients across the United States.
Tell us where you are stuck
A few questions so the first call is useful.
- We reply within one business day.
- We hold a 60 minute working call.
- You get a written plan by the end of week two.
Prefer email? hello@thelaoc.com
Thank you. Your request is with us.
We will reply within one business day to set up the working call. If it is urgent, write to hello@thelaoc.com.